Order Information and Other Information You Voluntarily Disclose. Certain features of the Service are designed to display Information that you choose to provide to other users (such as enabling chats across Messaging Platforms) or to other third parties (such as Messaging Platforms). Please keep in mind that whenever you voluntarily disclose Information through the Service, that Information can be seen by those users or third parties to whom you send that Information. We are not responsible for the security or privacy of any Information you choose to submit in connection with these features.
We may use your Information, including your Personal Information, as follows:
In addition, Message.io and its third-party partners may also use the Information to: remember your Information so you will not have to re-enter it during a subsequent visit; help you efficiently access your Information after you sign in; diagnose or fix technology problems; and for security and fraud prevention purposes.
Message.io or its agents, vendors or contractors may disclose Information, including your Personal Information, to third parties in the following circumstances:
We maintain physical, electronic, and procedural safeguards designed to protect the Information. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the Information and you acknowledge and agree that you transmit it to us at your own risk.
The Website and the Service are not intended for children under the age of 13. We do not knowingly collect Information from children under 13. If you believe that we may have collected Information from a child under the age of 13, please contact us at firstname.lastname@example.org.
We may need to communicate with you about the Service, and we would like to make certain commercial offers available to you from time to time. As such, you consent to receive commercial messages (whether by phone, email, text or push notifications) from us or our third-party partners, and acknowledge and agree that your primary phone numbers and email addresses and other information may be used for the purpose of initiating commercial messages. We will allow you to opt-out of receiving commercial messages, but in order to stop receiving any messages from us whatsoever (including administrative messages regarding the Service), you will need to terminate your account.
Message.io utlilizes third-party Data Subprocessors for its day to day operations and provision of services. Message.io applies data protection controls with each Data Subprocessor in regards to their security controls and applicable regulations for the protection of personal data.
Message.io limits the number of subprocess that import our customers data and PII. Those that do are expected to adhere or exceed the standards and controls we have in place. End user data that is shared with a subprocessor is indicated under the 'End User PII' column.
'End User PII' is currently defined as First name, Last name, Email address, Avatar and IP address.
|Company||Scope||Location||End User PII|
|Mailchimp||Marketing newsletter and updates||USA||Yes|
|Intercom||Customer support, CRM, product engagement & education||USA||No|
|Google Analytics||Website analytics (product & marketing)||USA||No|
|Google Ads||Customer acquisition & retargeting||USA||No|
|Google Tag Manager||Website analytics (product & marketing)||USA||No|
|Hotjar||Website interactions and conversion rate||USA||No|
|Zapier||Data process flow management||USA||No|
|WPEngine (Wordpress)||Content marketing and publishing||USA||No|
|Typeform||Contact request form||USA||No|
|Getsitecontrol||Website interactions and conversion rate||USA||No|
|Medium||Content marketing and publishing||USA||No|
Our Data Subprocessors change periodically and we attempt to notify our customers of relevant changes. If you wish to confirm our latest list of Data Subprocessors, please contact us directly.
Message.io enforces and upholds a responsible disclosure policy, available here.