Does Mio store my files and messages?
Mio does not persistently store user messages or files. Message meta data is retained by Mio for future reconciliation across
platforms. However the underlying messages and files are not permanently retained.
When my user uploads a file where does it go?
Mio provides a proxy service for all files uploaded. When a file is either uploaded or requested by a connected platform or
user, Mio will connect and authenticate to source platform and request the file. As the file is streamed, an outbound
connection is made to the target platform or authenticated user, and the file is proxied to the recipient. Occasionally, a
real time stream between the platforms is not possible. In this scenario, the file is requested and temporarily cached on the
Mio server before the outbound connection is made. This two part transmission is still achieved through a single transaction,
ensuring that the file is not retained by Mio outside the transfer session.
Where is Mio hosted?
Mio is currently hosted exclusively in AWS US data centers. We utilize multi-zone redundancy to maximize availability and
uptime. All customer data is currently retained in the US.
If AWS fails in one region, does Mio move over to another?
Mio utilizes multi-zone redundancy to maximize availability and uptime.
Can I choose which region my data is stored in?
No, Mio is currently hosted in the US and we reserved the right to fail over to any AWS data center as part of our established
business continuity plan.
How does Mio work with regards to data loss prevention?
Mio currently employs ThreatStack (https://www.threatstack.com/)
to proactively monitor all of its production servers and
infrastructure 24 hours a day. Agents are installed on every production instance and look for system anomalies and possible
attempts of data exfiltration. A tested and proven escalation process is in place for Mio staff to react to any concerns that
might be raised.
What are Mio's policies regarding data retention?
Mio retains customer data for the duration of their active account. The customer may request their data to be permanently
deleted at any time (subject to Mio adhering to applicable state and federal laws).
What are Mio's policies regarding personally identifiable information (PII)?
Mio retains the following PII information for the purpose of normal operation of the service: First name, last name, and email
address. Mio will also be provided an end user's current public IP address when accessing the m.io website.
Which app scopes does Mio need?
Mio securely integrates with your messaging platforms and never asks for more permissions than necessary to make the app
function as intended. Read more about each scope and why we need them in our
Installation Requirements document.
Where can I find more information about Mio's security practices?
For more information about Mio's security practices, visit our
Have security questions?
Schedule a call
with a member of our security and data privacy team.