Digital solutions leader overcame communication challenges with Mio

THE BACKGROUND

Revolutionizing Internal Communication

A leading provider of web presence, productivity solutions, and cloud infrastructure across Europe and North America revolutionized its internal communication by integrating Google Workspace with Mio. By bridging Google Chat and Microsoft Teams, the company eliminated operational inefficiencies and fostered seamless collaboration among its 11,000 employees.

THE CHALLENGE

Navigating Fragmented Communication Platforms

The company's diverse internal teams—from developers and IT specialists to sales and customer support—faced significant communication hurdles. With approximately 4,500 employees using Google Workspace and 6,500 on Microsoft Teams, cross-platform interaction was complicated and inefficient. Employees needed dual licenses to communicate with colleagues on different platforms, escalating costs and adding complexity to IT management. The lack of integration between Google Drive and SharePoint impeded smooth collaboration on shared documents and projects. Some employees resorted to unauthorized communication tools like WhatsApp to bridge the gap, posing security and compliance risks.

THE SOLUTION

Integrating Google Workspace with Mio for Seamless Collaboration

To address these challenges, the company leveraged the interoperability of Google Workspace and integrated Mio's cross-platform communication solution. Employees could effortlessly connect via Google Chat or Microsoft Teams without needing dual licenses. Staff collaborated seamlessly on documents stored in both Google Drive and SharePoint, enhancing productivity and streamlining workflows. The IT team experienced reduced complexity in managing licenses and supporting multiple platforms. Consolidating communication within authorized platforms also mitigated risks associated with third-party apps.

THE RESULTS

Achieving Efficiency and Cost Savings

The unified communication platform accelerated decision-making and improved overall efficiency. Eliminating duplicate licenses reduced operational expenses and simplified IT management. Teams continued using their preferred tools while enjoying seamless collaboration across the organization. Adhering to authorized communication channels enhanced data protection and compliance, strengthening the company's security posture.

Key highlights

Communication Challenges: A leading digital solutions provider with 4,500 employees on Google Workspace and 6,500 on Microsoft Teams faced significant internal communication hurdles due to fragmented platforms.
Operational Inefficiencies: Cross-platform communication required dual licenses, increasing costs and complicating IT management. The lack of integration between Google Drive and SharePoint hindered effective collaboration.
Security Risks: Some employees resorted to unauthorized chat apps like WhatsApp to communicate, posing security and compliance concerns.
Integrated Solution with Mio: By integrating Google Workspace with Mio, the company enabled seamless cross-platform communication without the need for duplicate licenses. Employees could collaborate effortlessly on documents across Google Drive and SharePoint.
Positive Outcomes: The solution improved efficiency, reduced operational costs, enhanced data security, and increased employee satisfaction by allowing teams to use their preferred tools.
Strengthened Focus on Innovation: With streamlined communication and collaboration, the company is better equipped to focus on innovation and deliver exceptional services to its clients.

Already benefiting from the ability to chat with the parent company's team yesterday!

Employee

I can say that this is major, and our leadership team is very excited.

Senior Director of Technology and Infrastructure

“Licensing all of these different chat platforms across the enterprise can be costly. Mio has allowed us to keep our licensing structure as it was, even with the addition of our new employees. Interoperability has probably saved us hundreds of thousands of dollars.”

Stanley Toh, Head of Enterprise End-user Services and Experience at Broadcom

“We needed to build a foundation of open communication from day zero. There was no way we could function as a team with a huge contingent on Google Chat and another on Slack.”

Stanley Toh, Head of Enterprise End-user Services and Experience at Broadcom

Industry view

With a shared focus on customer success, together we are well positioned to enable global enterprises to embrace private and hybrid cloud environments, making them more secure and resilient.