A leading international education services provider specializing in educational programs and standardized test preparation transformed its internal collaboration by integrating Google Workspace with Mio. By connecting its core operations in the United States and Europe, the organization eliminated communication silos and enhanced productivity among its employees.
With employees in the U.S. using Google Workspace and employees in Europe on Microsoft Teams, the company faced significant collaboration challenges. As their employees swivel-chaired between Google Workspace and Microsoft Teams, time was wasted, messages were lost, and frustration built. For employees, productivity slipped, in what the Harvard Business Review calls the “toggle tax.” For IT managers, operational complexity and administrative time increased, having to manage duplicate user identities on both platforms. These issues were further exacerbated by asynchronous work schedules across international time zones.
Migrating all employees to a single platform was considered but deemed too expensive and disruptive, requiring extensive change management and retraining for thousands of employees accustomed to their existing workflows.
The Education Services provider recognized the critical need for an interoperability solution, understanding it would be easier to integrate than consolidate.
Recognizing the need for an effective interoperability solution, the education services provider leveraged Mio's Chat Sync and Directory Sync capabilities to bridge Google Workspace and Microsoft Teams. This integration allowed employees to communicate seamlessly without switching platforms or IT admins managing dual licenses. By connecting their existing tools, the company eliminated the need for employees to "swivel-chair" between applications, streamlining communication and collaboration.
By unifying their communication platforms with Mio, the organization achieved:
With teams now collaborating effortlessly across platforms, the education services provider is well-positioned to elevate educational success through enhanced workflows and streamlined communication.
